If you want customers to grow as your business environment becomes more dynamic, it may be time to stay ahead of the competition and take advantage of an integrated customer management and customer booking system.
The management of aesthetic and dermatological clinics and centers is associated with various daily challenges. The busy schedule and the large flow of clients can confuse even the best professionals.
How to successfully develop and manage our business and continuously increase customer satisfaction, while saving time, effort and resources?
How to optimize and reduce service and booking time - make it easier for you and your customers?
One of the most valuable resources is time - that's why we help you optimize it - providing all the conveniences to your customers, providing fast and seamless service that helps you stay one step ahead of the competition.
Online reservations are the key to saving time and resources - so customers can book an hour 24/7 regardless of the opening hours of the site. We have integrated a precise reservation system, which, however, has a very seriously expanded functionality that helps to develop all business processes.
CRM is an abbreviation of Customer Relationship Management - an abbreviation most often used to denote the so-called. customer relationship management software. This is an innovative, electronically based business optimization strategy that aims to effectively manage customer relationships.
CRM is an IT platform for managing and improving the work with clients and / or contractors - an interactive database in which you can store rich and individually configured information and profiles for current and potential clients. In addition to customers, in the CRM system you can maintain a detailed database for your partners, suppliers, distributors and other types of profiles, depending on the specifics of the activity.
CRM is a powerful tool for managing and analyzing customer information. In the modern and dynamic business climate of the aesthetic segment, the management with an integrated CRM system gives you a number of advantages - you monitor the results and adapt your business goals to attract, retain and increase the satisfaction of your customers.
You can use CRM for easy and automated organization and synchronization of customer information between individual sites, branches or units.
The integrated software can be easily adapted to the specifics of your work - this is what makes it an excellent option for managing and optimizing the work of aesthetic and dermatological clinics and centers.
CRM customer relationship management system
We have developed application software for aesthetic and dermatological centers, hairdressing salons and beauty salons, which manages the interaction with future and current customers by automating and integrating the functions of sales, marketing, support and business development. Thus, the customer is at the center of the business, and the main goals and directions are the activities for maintaining effective marketing, sales, quality customer service. The data of your customers, suppliers, partners and internal processes for the company or site are collected, stored and analyzed by the software.
The goal of CRM systems is to satisfy and retain customers while optimizing business activities.
How CRM systems help businesses
- Unified customer experience independent of the employee
- Helps identify loyal customers
- Gives the opportunity for targeting with personalized offers, promotions, discounts
- Reduces missed bookings - through notifications to remind you of upcoming and new bookings
- Increases customer loyalty through automated messages (email with instructions after the procedure; birthday greetings and other holidays; greeting messages, reminders that it's time for a new procedure and reservation; reminder notifications, feedback notifications)
- Allows you to run loyalty programs, discounts, references, gift cards or certificates, etc.
- Ability to monitor the results of your employees
CRM system from Fashion Point - with it you have the ability to:
- Sales and marketing
- Contact management
- Automated marketing
- Generate lists of potential customers
- Internet marketing
- Process support
- Formation of package offers, discounts and promotions
- Online reservations
- Loyalty programs, references, promo codes and more
- Communication with the client and feedback
- Portfolio, deposits and liabilities
- Database - detailed card with complete customer information
- Financial management
- Contact management
- Analyzes of the achieved results
- Invoices
- Commissions and salaries
- Cost management
- Online payments
- Reception
- Inventory
- Sales of products, services, subscriptions and vouchers
- Inventory and consumables management
- Integrations with fiscal devices, terminals and peripherals
- Integrations with an accounting system
- Sending messages - SMS, WhatsApp, Viber, Email, etc.
- Calendars - Integrations with platforms of Google, Apple and others
- Online trading
What Fashion Point offers
Fashion Point offers you to build and implement a complete system for monitoring and managing your activities.
Individualized CRM system with a comprehensive view of the client.
Flexible capabilities for collecting, storing, processing and analyzing information. Easy and intuitive workflow - automated collection of information from a variety of sources. Business systems, accounting programs, spreadsheets, email and telephone communication, web chats - complete and effective synchronization of the overall flow of tasks, information and feedback in one system.
Work with CRM systems for management of aesthetic and dermatological clinics and centers
The specific nature of the work in aesthetic and dermatological clinics and centers requires great flexibility in the management of client information, precise scheduling of hours for consultations and procedures, employment planning and the engagement of your specialists, equipment, offices and specialized equipment.
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